Imprese Turistiche Barziesi S.p.A.
Sede Legale: Località Ceresola, SNC – 24010 Valtorta (BG)
Sede Amministrativa: Località La Piazza, 1 – 23816 Barzio (LC)
P.IVA 01987990163 C.F. 00345610133 Cod. Univ.:
SUBM70N www.pianidibobbio.com
info@pianidibobbio.com +39 0341.996101
GENERAL TERMS AND CONDITIONS OF SALE
(valid for the Piani di Bobbio – Valtorta Ski Area, the Moggio – Piani d’Artavaggio Cable Car, the Malnago (Lecco) - Piani d’Erna Cable Car, and the Margno – Pian delle Betulle Cable Car)
Updated edition July 2026 - Winter Season 2026/2027 -
The purchase and/or use of the travel ticket (round-trip cable car ticket and/or lift Skipass) constitutes a contract of carriage between the user and Imprese Turistiche Barziesi S.p.A. (hereinafter “I.T.B. S.p.A.”), and implies full knowledge and complete acceptance of these General Terms and Conditions of Sale, which are displayed to the public at the ticket offices and available on the company website.
Use of the lifts also entails acceptance of the provisions contained in the respective “Operating Regulations”, under the heading “Provisions for Passengers”, displayed at the departure stations.
Art. 1 - Subject Matter of the Contract and Risks of the Activity -
This contract has as its subject matter the carriage of persons by means of the ski lifts operated by I.T.B. S.p.A.
The mountain environment, its changing natural or artificial conditions, as well as the practice of skiing, snowboarding and other related sporting activities, involve inherent risks.
The purchase and use of the travel ticket imply knowledge and acceptance of such risks: skiers ski at their own risk, adapting their conduct and speed to their own ability and to the weather, environmental, slope and snow conditions.
Except in cases of wilful misconduct or gross negligence on the part of the company, no claim may be brought against I.T.B. S.p.A. for injuries or damages arising, by way of example and not limitation, from:
a) variable weather or visibility conditions;
b) natural or artificial variations in the slope of the terrain;
c) snow conditions (e.g. icy snow);
d) the presence of natural obstacles (rocks, branches, bumps) or artificial obstacles that are not concealed and are duly signposted;
e) collisions with lift equipment or other fixed structures that are duly protected and signposted;
f) collisions with other users;
g) personal recklessness, negligence or lack of skill;
h) travelling on closed slopes or off-piste routes.
Art. 2 - Operating Period and Hours -
The start and end dates of the winter and summer seasons, the operating hours of the lifts, and the number of lifts open are established by I.T.B. S.p.A. and communicated to the public by notices at the ticket offices and stations.
The operation of the lifts, the opening of slopes and the number of lifts in service are subject to factors such as weather conditions, the state of the slopes, snow cover, safety, and technical and maintenance requirements, and may vary even without prior notice.
Operation may also be suspended, reduced or not activated due to force majeure, unforeseeable circumstances, or events beyond the control of I.T.B. S.p.A., such as, by way of example: measures ordered by the Authorities, health emergencies (pandemics/epidemics), or where an excessive and unforeseeable increase in operating costs, in particular energy costs, does not allow the economic viability of the operation to be guaranteed.
Operation may be suspended at any time, even partially, in accordance with the provisions of Ministerial Decree of 8 March 1999 - “Special technical requirements for mono-cable ropeways with continuous unidirectional movement and temporary vehicle coupling”.
In the cases referred to in the preceding paragraphs, any form of refund, even partial, of the travel ticket is excluded.
By purchasing the travel ticket, the user declares that they are aware of such risks, expressly accept them, and waive any claim for refund, compensation or adjustment, even by way of derogation from the provisions of Articles 1463 and 1464 of the Italian Civil Code.
Art. 3 - Rules for the Use of Lifts and Slopes -
Users must use the lifts and slopes with the utmost diligence and care, in compliance with the signage, the legal provisions and the regulations displayed, as well as the instructions of the service staff, so as not to create danger to themselves or others.
Lifts
a) Users are required to compensate for damage caused, through fault or wilful misconduct, to persons, lifts or property belonging to the company or to third parties.
b) In the event of strong wind or adverse weather conditions, the service may be slowed down or suspended. In particular, pursuant to Ministerial Decree of 8 March 1999, the “Barzio – Piani di Bobbio” cable car service will be suspended whenever the wind exceeds the maximum operating intensity provided for. In such cases, considered force majeure, the cost of the ticket or skipass will not be refunded.
c) The use of chairlifts and ski tows is reserved for persons who are physically fit. Use is prohibited for those who do not meet the appropriate conditions (unfit physical or mental condition, intoxication or other causes): the company reserves the right to deny access to the lifts in such cases.
d) It is prohibited to carry objects or materials not strictly necessary for the authorised sporting activity.
e) In the event of accidents or hazards, the user or anyone aware of them must immediately inform the company’s staff on duty.
f) It is prohibited to use the lifts when they are signposted as closed or unstaffed.
g) Anyone who violates these rules will be liable for the resulting direct and indirect damages.
Slopes
a) Slope grooming is carried out at the times and in the manner established by the company.
b) Slopes closed for technical or safety reasons are clearly signposted, and access is prohibited.
c) The rescue service operates exclusively on open, marked slopes.
d) Every user must comply with the signage in place.
e) The company is not liable for accidents occurring on off-piste routes, even if served by the lifts.
f) It is prohibited to use the slopes with equipment other than skis, monoskis or snowboards.
g) The use of sledges, ski-bobs or motorised vehicles is prohibited, even on closed slopes. Offenders shall be liable for any resulting damage.
h) Walking on the slopes is prohibited, except in cases of urgent necessity, keeping to the edges.
i) While artificial snowmaking equipment is in operation, or service vehicles are present, users must give way to such vehicles.
j) Anyone who violates the rules of use and conduct will be liable for direct and indirect damage caused to persons or property.
k) The classification of slopes (black, red, blue) is purely indicative.
Every user has a duty to assess whether the route is suited to their own ability.
Art. 4 - Specific Statutory Obligations of the User -
Insurance: pursuant to Legislative Decree No. 40/2021, every user of the ski areas must hold a valid insurance policy covering their civil liability for damage or injury caused to third parties.
Breach of this obligation entails the application of the administrative penalties provided for by law, including the possible withdrawal of the travel ticket by the competent Authorities.
Helmet: pursuant to Article 17 of Legislative Decree No. 40/2021, the use of an approved protective helmet is mandatory for all skiers, regardless of age.
Breach is subject to the penalties provided for by law.
Art. 5 - Rates, Tickets and Non-Refundability Principle -
a) Ordinary rates remain valid for the entire season, save for significant changes in operating costs.
b) Purchase of the ticket entitles the holder to use the lifts indicated, on the days of validity provided, in order of arrival at the departure points.
c) The user must check that the ticket is correct at the time of purchase: no subsequent changes or extensions are permitted.
d) No refunds are provided in the event of waiting times, interruptions or failure to use the lifts due to technical or weather-related causes, or causes not attributable to gross negligence on the part of the company.
e) Tickets valid for multiple lifts may only be used on those in operation at the time of use, and do not entitle the holder to a refund if some lifts are stopped for technical reasons or force majeure.
f) Where carriage is provided free of charge, it is deemed to be provided gratuitously, without any assumption of liability.
g) All tickets are personal and non-transferable; any misuse will result in immediate withdrawal of the ticket and the penalties provided for by law.
Art. 6 - Fare Discounts -
Reduced or special rates (based on age, residency or other conditions) apply only upon presentation of suitable official documentation proving the required conditions. Self-certification is not accepted.
Art. 7 - Races and Events -
a) On the occasion of races or events, the company may close slopes or lifts to the public for the time necessary for them to take place. Certain lifts may be reserved for the exclusive or priority use of athletes and the personnel involved.
b) I.T.B. S.p.A. makes its own equipment and materials available, but assumes no liability towards participants or third parties. Organisers must put in place all necessary safety measures, keeping restrictions on users to a minimum.
c) In the case of services organised by third parties, the company’s liability is limited solely to the operation of the ski lifts.
Art. 8 - Checks and Misuse -
Before accessing the lifts, users must be in possession of a valid travel ticket and are required to show it whenever requested by service staff, allowing themselves to be identified.
Documentation for discounted fares may be requested not only at the ticket offices but also by control staff or company inspectors.
Any misuse of the travel ticket (e.g., use by a person other than the holder, forgery, etc.) will result in its immediate withdrawal and/or cancellation, even at a later time through an automatic control system.
In such a case, I.T.B. S.p.A. reserves the right to take action before any competent court, whether civil or criminal, to protect its rights and to obtain compensation for damages suffered as a result of the offender’s conduct.
Art. 9 - Theft or Loss -
No type of ticket will be refunded, even in part, if the purchaser is unable to use it for any reason whatsoever.
Likewise, no refund or replacement is provided in the event of loss, destruction or damage, except for damaged tickets that remain identifiable, which may be replaced at the ticket offices.
Art. 10 - On-Slope Rescue -
If the user is not covered by suitable insurance for rescue expenses, the on-slope rescue and transport service is subject to payment of a contribution of €200.00 (two hundred euros/00), payable by the injured party, as partial coverage of the costs incurred by the company.
Art. 11 - Processing of Personal Data -
Pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (“GDPR”), Legislative Decree No. 196 of 30 June 2003, as amended by Legislative Decree No. 101 of 10 August 2018, as well as applicable data protection legislation, Imprese Turistiche Barziesi S.p.A., acting as Data Controller, informs users that the personal data they provide will be processed in accordance with the principles of lawfulness, fairness, transparency, data minimisation, accuracy, integrity, confidentiality and security.
Personal data will be processed exclusively for purposes connected with the conclusion, management and performance of the contract of carriage and of the other services offered by the Company, as well as for compliance with obligations imposed by law, by regulations, or by measures of the competent Authorities.
In particular, personal data may be processed for the following purposes:
a) the issuance, management, verification, replacement and validation of travel tickets;
b) verifying the requirements needed to apply discounted fares, reductions or other benefits provided for by applicable law or by company policies;
c) managing the electronic media (RFID, barcode and equivalent technologies) used to provide the services;
d) preventing, detecting and countering improper, fraudulent or unlawful use of travel tickets;
e) managing requests for assistance, complaints, refunds, disputes and activities connected with protecting the Company’s rights;
f) fulfilling tax, administrative, accounting and publicsafety obligations, and any other obligation provided for by applicable law;
g) subject to the data subject’s specific consent, sending informational, commercial and promotional communications regarding the activities and services of Imprese Turistiche Barziesi S.p.A.
Providing the personal data necessary for the performance of the contract is an essential requirement for the provision of the requested services. Any refusal to provide such data may make it impossible to issue the travel ticket or to provide the requested service. The legal basis for the processing is the performance of a contract to which the data subject is party, or the taking of pre-contractual measures, pursuant to Article 6(1)(b) of the GDPR.
Any consent given for promotional purposes is optional and may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal. The legal basis for this processing is the data subject’s consent, pursuant to Article 6(1)(a) of the GDPR.
Personal data is processed using paper-based, IT and telematic tools, with methods suitable to ensure its security, confidentiality and integrity, in compliance with the technical and organisational measures required by Articles 25 and 32 of Regulation (EU) 2016/679.
Personal data may be processed by staff duly authorised by the Data Controller and disclosed only to parties who need to know it for the performance of the contract or compliance with legal obligations, to Data Processors appointed pursuant to Article 28 of the GDPR, as well as to public Authorities, judicial Authorities, law enforcement agencies and other public or private parties in the cases provided for by applicable law.
Personal data will be retained for the time strictly necessary to achieve the purposes for which it was collected and, in any event, in compliance with the time limits set by the applicable civil, tax, administrative and accounting legislation.
Personal data will not be disseminated. Any transfer to countries outside the European Economic Area will take place only in the cases and with the safeguards provided for in Articles 44 et seq. of Regulation (EU) 2016/679.
Data subjects may exercise, at any time, the rights set out in Articles 15 to 22 of Regulation (EU) 2016/679, and may lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali), in the manner indicated in the personal data processing notice.
The full notice on the processing of personal data, drawn up pursuant to Articles 13 and 14 of Regulation (EU) 2016/679, including the purposes of processing, the legal bases, the categories of data processed, the recipients, the retention periods, how data subjects may exercise their rights, and the contact details of the Data Controller and of the Data Protection Officer (DPO), is available at all company ticket offices and on the website www.pianidibobbio.com.
The purchase and use of the travel ticket entail acknowledgment of the privacy notice in force. Any updates to it, resulting from regulatory, organisational or technical changes, will apply from the date they are published on the company website and made available at the ticket offices, without any need to amend these General Terms and Conditions of Sale.
Art. 12 - Applicable Law and Competent Court -
This contract is governed by Italian law.
For any dispute relating to the validity, interpretation, performance or termination of this contract, the Court of Lecco shall have exclusive jurisdiction.
Where the user qualifies as a “consumer” pursuant to Legislative Decree No. 206 of 6 September 2005 (Italian Consumer Code), mandatory jurisdiction lies with the court of the place where the consumer resides or has elected domicile.
Art. 13 - Online Purchase and Contract Conclusion
The purchase of travel tickets via the company website (e-commerce) is governed by the provisions of Legislative Decree No. 70 of April 9, 2003, regarding electronic commerce, and Legislative Decree No. 206 of September 6, 2005 (the so-called "Consumer Code"), with specific reference to the regulations on distance contracts.
Pre-contractual Information
Before the user proceeds with the purchase and submits the order, I.T.B. S.p.A. provides, in a clear and understandable manner, the mandatory information required under Art. 49 of the Consumer Code, including: The essential characteristics of the service;
The total price including any applicable taxes and fees; The terms of use for the travel ticket; The duration of the contract; The exclusion of the right of withdrawal pursuant to Art. 59, paragraph 1, letter n) of Legislative Decree 206/2005, which is specifically communicated to the user prior to the conclusion of the contract.
Order with Obligation to Pay
In accordance with Art. 51, paragraph 2 of the Consumer Code, upon submitting the order, the payment confirmation button clearly displays the words "Order with obligation to pay", ensuring that the user explicitly recognizes that submitting the order implies an obligation to pay.
Conclusion of the Contract
The online purchase contract is deemed concluded when the user receives the order confirmation via email—at the address provided during registration or purchase—on a durable medium.
The user is required to verify the correctness of the order confirmation and immediately notify I.T.B. S.p.A. of any errors or discrepancies.
Payment
Payment for online travel tickets takes place exclusively through the secure payment systems indicated on the website. I.T.B. S.p.A. does not store credit card or bank account details, which are managed directly by certified payment service providers.
Use of Tickets
Tickets purchased online (e.g., via print@home or loaded onto RFID/KeyCard media) must be validated or activated according to the instructions provided on the website before accessing the facilities. I.T.B. S.p.A. shall not be held liable for any failure to operate or improper use of the ticket attributable to the user.
Art. 14 - Exclusion of the Right of Withdrawal
Pursuant to Art. 52 of Legislative Decree No. 206 of September 6, 2005 (the so-called "Consumer Code"), in distance contracts, the consumer ordinarily has a period of fourteen days to withdraw from the contract without giving any reason.
However, pursuant to Art. 59, paragraph 1, letter n) of the same Consumer Code, this right is excluded with respect to:
"the provision of accommodation services for nonresidential purposes, transport of goods, car rental services, catering services, or services related toleisure activities if the contract provides for a specific date or period of performance."
Therefore, with reference to travel tickets purchased through the website of I.T.B. S.p.A., the right of withdrawal is not granted.
The user acknowledges this exclusion prior to submitting the order, in compliance with the precontractual information obligations pursuant to Art. 49, paragraph 1, letter h) of Legislative Decree No. 206 of September 6, 2005 (Consumer Code), and confirms knowledge thereof by submitting the order itself. The exclusion of the right of withdrawal is in addition to, and does not derogate from, what is already provided for under these General Terms and Conditions of Sale regarding the non-refundability of travel tickets due to weather conditions or force majeure.
Art. 15 - Vouchers for Facility Closure Due to Bad Weather
In the event of total or partial closure of the facilities ordered by I.T.B. S.p.A. due to bad weather or adverse meteorological conditions occurring on the date of validity of the travel ticket purchased online, the company reserves the right to issue, at its sole discretion, a commercial voucher in favor of the user.
The issuance of the voucher constitutes a voluntary and complimentary concession by I.T.B. S.p.A., in accordance with the provisions of these General Terms and Conditions of Sale, which exclude any right to a refund for the user in the event of service suspension due to weather conditions or force majeure:
The voucher does not constitute recognition of any right to a refund for the user, nor a waiver by I.T.B. S.p.A. of its contractual rights;
The voucher may be used for a single purchase of equal or greater value than its nominal amount; any difference in value is non-refundable.
Conditions of Application
The potential issuance of the voucher is subject to the following conditions:
-The travel ticket must have been purchased online through the company website;
-The closure of the facilities must have occurred due to weather conditions, on the date of validity of the ticket, for a significant portion of the operating day, at the sole discretion of I.T.B. S.p.A.;
-The ticket must not have been partially or totally used on that same day.
The voucher will be valid only for the winter season in progress on the date of issue
Barzio, 11/08/2026
The Data Controller
Imprese Turistiche Barziesi S.p.A.